Our supporting procedures reinforce both core operations and strategic management. Covering HR, training, continuity, and environmental safety, they build workforce capability and ensure your organization remains resilient, compliant, and prepared for sustainable growth.

Overview:

• HR & Training Procedures, Attachments: Build and maintain workforce competence.
• Support Management: Operational support for IT services.
• Backup, Restore, BCDR: Ensure availability and resilience.
• Physical Access, Network Security, Passwords, Vulnerability Management: Foundational security controls.
• Security Awareness: Builds a culture of security across the organization.
• Health, Safety, Sustainability: Ensure safe and responsible operations.
• Internal References: Supplementary documentation for process clarity.

Procedures / Documentation:

• HR-SOP01 Human Resource incl. Training
• Attachment 1 – Job Description
• Attachment 2 – Initial Onboarding Program
• Attachment 3 – Training Matrix (Excel)
• Attachment 4 – Job Profile Matrix (Excel)
• Summary of 49 Procedures Supporting an Optimized Training Concept
• SUP-SOP01 Support Management
• IT-SOP04 Backup and Restore
• IT-SOP05 Business Continuity and Disaster Recovery
• SEC-SOP01 Physical Access Control
• SEC-SOP02 Network Security Management
• SEC-SOP03 Password Management
• SEC-SOP04 Vulnerability Management Procedure
• SEC-SOP05 Security Awareness and Training
• HSE-SOP01 Health and Safety
• HSE-SOP02 Sustainability and Environmental Impact
• QA-IR01 Internal References